Support

How can we help?

Choose the support option that works best for you

Documentation

Access our comprehensive guides, API documentation, and setup instructions.

FAQs

Find quick answers to commonly asked questions about our products and services.

Contact Support

Get in touch with our technical support team for personalized assistance.

What our support includes

01

Technical assistance

Expert help with installation, configuration, and troubleshooting of your Krucial CONNECT solution.

02

API integration support

Guidance on integrating Krucial CONNECT with your existing systems and workflows.

03

Hardware guidance

Support for device deployment, maintenance, and optimal placement for your environment.

04

Priority response

Premium support packages available with dedicated account managers and faster response times.

Frequently Asked Questions

Quick answers to common questions

What is Krucial CONNECT?

Krucial CONNECT is a hybrid connectivity solution that combines satellite and cellular technology to provide reliable, always-on connectivity for IoT devices in remote locations.

How do I get started with Krucial CONNECT?

Contact our sales team to discuss your requirements. We'll help you determine the right solution for your needs and guide you through the setup process.

What industries does Krucial serve?

We serve a wide range of industries including aquaculture, energy, utilities, infrastructure, agriculture, and logistics—anywhere reliable connectivity is essential.

What kind of support is included?

All Krucial CONNECT customers receive technical support via email. Premium support packages with dedicated account managers and priority response times are also available.

Is the hardware weatherproof?

Yes, our hardware is rated IP68 and UL50E for durability. It's waterproof, dust-tight, and purpose-built to withstand even the harshest conditions.

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